Harrison Sands

The role of the Sales Account Executive is to proactively retain and develop the client relationship and income of the organisation. This will be achieved by high levels of service to expand and strengthen the relationship between the client and the company. You will be responsible for a wide portfolio of clients and you will be expected to manage your portfolio as though you are managing your own business. You will be the link between the client and the Technical Account Managers.

Main Duties of the Role:

To retain your portfolio of clients to an established KPI retention rate of 80% in addition to identifying additional revenue streams to increase the order value from each client
Manage your portfolio of clients – ensuring you have an in depth understanding of the financial status including value and contract renewal
Establishing and maintaining strong client relationships through regular close contact – which will include face to face, telephone and email communication
You will effectively interact with other Teams – including the New Business Team when dealing with account handovers – ensuring you are fully and correctly briefed in all aspects of each campaign
You will interact closely with the Technical Management to gather, monitor and analyse performance data and ongoing strategy on a monthly basis throughout the length of each campaign
Ensure you manage expectations of all clients by communicating through meetings, verbal and email communication
Communicate monthly reports to all clients and participate in conference calls with the Technical Account Management Team
Ensure all relevant details of communication with every client is logged via the CRM System
To actively indentify opportunities – in conjunction with the Technical Account Management Team – to introduce additional products/services thereby increasing the revenue opportunity within each client’s business portfolio
To work closely with the Clients Management Teams to understand their particular business strategies
To participate in the weekly ‘At Risk’ meetings and assist the Finance Team, where possible to ensure contractual payments are made – to avoid delay in campaign success
Travel to see some clients will be involved
Key Qualities & Attributes

The right person should:

Have Industry experience (SEO or PPC). Desirable
Have experience working within an agency environment. Desirable
Have Account Management/ client services/ customer services experience
Look and act professionally in terms of appearance and attitude
Have an ability to create a rapport and communicate at all levels
Have a lively, bubbly personality
Be very organized
Have the ability and creativity to make things happen
Be very discreet as they will have access to sensitive information
Advanced knowledge of Microsoft Office and the Internet
Salary Package £22-27k

Free Parking
Full Benefits Package, including pension, PMI, cash-plan, Life Assurance, Group income Protection

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